Inclusion
-
• Taxes and other Government Levy.
-
• Helicopter handling charges.
-
• Shri Kedarnath Ji shuttle service.
Exclusion
-
Accommodation on the day of arrival
-
Any other thing not mentioned in the itinerary
Package Policy & Terms
**The
confirmation for above services is to be given in advance by clients, at the
time of booking of Heli Tour**
*Any donations,
tips, pitthu, palki/pony and porter charges shall be borne by the passengers.
*AADHAR Card
copies are to be shared by all Indian passengers, & passport in case of
foreign nationals.
*GOTRIPLO has its
own crew at all the Dhams. For any guidance or assistance, passengers are free
to reach out to them.
*Network
connectivity at Kedarnath & Badrinath is very poor. BSNL & Jio are the
main telecom services, that work in these regions mostly, but not always.
However, our staff shall be with the passengers for assistance at all times.
*All temples in
Chardham sector are located at high altitude, therefore passengers are advised
to carry medication during travel. Also, they are advised to carry heavy woolen
clothing with them, because during evenings & nights, the temperature can
drop drastically.
MEDICAL EMERGENCIES
GOTRIPLO will not
be liable for any medical emergency on the ground to the passengers. Therefore,
in your own interest, passengers are hereby advised to kindly consult a doctor
and get medical check-up done before commencing the yatra. Medical check-up is
mainly required if a passenger has any medical ailment or condition.
CARRIAGE BY AIR ACT,1972
The carriage is
subject to GOTRIPLO Services regulations relating to the conditions of
Non-International Carriage (Passenger and Baggage) framed in accordance with
The Carriage by Air Act, 1972 and Notification regarding application of the
carriage which is non-international. The liability of the company for damage
sustained in the event of the death or wounding of a passenger or any other
bodily injury suffered by passenger or by his registered baggage during the
course of carriage by air will be governed by the provisions of sections 4,5,6
and the rules contained in the second Schedule of Carriage by Air Act 1972 with
certain exceptions, adaptations, modifications, etc as notified in the Govt. of
India, Ministry of Civil Aviation Notification and as amended from time to
time.
GOTRIPLO reserves
the right to cancel passengers, who are unruly, abusive, intoxicated, sick,
mentally unfit or anyone else whom we deem to be unsafe to fly. No refund shall
be done to such passenger(s).
OUR HELI SERVICES ARE NOT AVAILABLE FOR
FOLLOWING VIPs:
-Speaker Lok
Sabha
-Dy. Chairperson
Rajya Sabha
-Central
Ministers of Cabinet Rank
-C J I Supreme
Court
-Governors of
State
-Chief Ministers
of State
-State Ministers
of Cabinet Rank
-SPG Protectees –
Z category only.
RESCHEDULING OF BOOKING
Rescheduling your
booking to any future or prior travel date, will be done subject to
availability, and on payment of 20% of the total tour cost. This will be
permitted only if informed at least 15 days before arrival date.
In case
rescheduling is requested less than 15 days prior to the travel date, then the
booking would be treated as cancelled, & a fresh booking will be given
subject to availability, after the levy of applicable cancellation charges.
PAYMENT TERMS
The booking has
to be done in advance with a deposit of 25% of the total amount. Balance
payment has to be deposited 20 days prior to the date of arrival at Dehradun.
*Passengers will
not be permitted to board or commence the tour, unless full & final payment
of the tour has been done.*
Cancellation Policy & Terms
If passengers
cancel their booking prior or after commencement of tour, following
cancellation charges will be applicable:
|
More Than 15 Days Prior To Travel
Date
|
50% of Total tour Cost
|
|
15
Or Less Days Prior To Travel Date
|
No Refund
|
|
No Show
|
No Refund
|
|
After Commencement Of Tour
|
No Refund
|
FORCE MAJEURE AND BAD WEATHER
REFUNDS:
*BASIS OF REFUND
- TOUR COST: 25% of total tour cost for
each unutilized travel sector (Dham), minus INR 35,000 per person toward the
flight preparation & ground arrangement charges.
- ADDITIONAL SERVICES: Deduction of any
additional services provided at any of the Dhams during the tour of the
passengers will be deducted over & above the refundable Tour Cost.
- Refund against any unutilized
service will not be calculated separately and added to the refundable amount.
-If flying is not
possible due to bad weather at Dehradun, then 10% will be deducted and balance
will be refunded to guest.
COVID-19 Case, or any National/State
Emergency
In case
passengers test COVID positive before the travel, or the Yatra gets called-off
by the government, or any National or State emergency is imposed, there will be
no refunds applicable.
However,
passengers will be provided a Credit Voucher to guest facing cancelation due to
lockdown, by GOTRIPLO against the advance paid, which will be valid for one
year. It can be utilized against any of our helicopter tours or charter services
(for the full amount of the credit voucher), by the passengers or any of their
friends/relatives.
BAD WEATHER AND FORCE MAJEURE
POLICIES
*Where bad
weather, technical snags or any force majeure reason beyond GOTRIPLO Services’
control results in the cancellation of your flight being delayed or cancelled, GOTRIPLO
will not be liable in any way for the cancelled or delayed flight. However,
refund will be given to clients as per our refunds policy. Any kind of
inconvenience caused because of cancellation of flights is beyond the control
of the operator. No compensation or reimbursement for accommodation,
transportation, meals or any other extra travel expenses done by the passengers
shall be offered in the event of cancellation of a flight.
*In case tour
departure does not take place from Dehradun on Day One due to above reasons,
tour will be considered as cancelled and full refund minus 10%, will be
refunded immediately as per our policies will be made.
*However, in case
the passengers would like to consider taking the tour on the next available
date, a fresh booking can be made for the same. Our team will propose the
available options to the passengers.
*The
balance/unutilized amount against previous booking can be adjusted against the
fresh booking. And any extra costs that would be accruing, will have to be
borne by the passengers.
*In case the tour
departs from Dehradun as per schedule but gets disrupted, while the tour is
ongoing, our team will propose the possible revised itinerary within the
scheduled package days, but without any extension of days.
*Any extension,
proposed by the passengers, in the package will only be considered at an extra
cost and subject to operational viability.
*In case for 05
straight days flying does not take place, full refund minus 10% as per our
policies will be made to the passengers.
*New Chardham
passenger(s) scheduled for departure from Dehradun on any respective travel
date shall be our top priority, over the back-log passenger(s) of previous
days(s).
*Additional night
halt charges will be payable by the passengers to hotels on direct payment
basis, when they get stuck for additional nights due to bad weather/force
majeure reasons.
*If any
passenger(s) require ferry flights to be operated for them in emergency, cost
for the same will be charged to the party @ INR 125,000/hr plus GST.
*While the tour
is ongoing, if any group demands to cancel their tour mid-way, the arrangement
of transportation will be done by GOTRIPLO, however, cost for the same will be
borne by the passengers on direct payment basis.
*Any increase in
government levies or taxes or special Darshan or Palki after the confirmation
of booking, will be extra chargeable to the passengers. Payment against the
same will have to be made before the commencement of tour.
* Dodham sector comprises of total 02
hours of flying. In case due to any unavoidable circumstance, we’re not able to
fly either of the both Dhams (Kedarnath or Badrinath) in the same day, we’ll
make an attempt to do the same on the next day. In case due to completion of
current bookings for the day, and because of final pilot’s call we’re not able
to fly even on the next day then refund will be provided on the basis of
balance of flying hours @1,25,000/- per hour
